Quality is our highest priority. Always has been, always will be our guarantee.
We want your shopping experience at ItFactor to be effortless! We guarantee our merchandise to be free of manufacturing defects and will accept any returned items for store credit or exchange. Please read through our return policy
ItFactor gladly accepts returns of unworn, unstained and undamaged merchandise, with the tags attached, and with the original receipt and packaging. Items that do not meet these criteria will be denied.
Merchandise purchased can be returned for an exchange or store credit within 7 days of original purchase. Please call to let us know your intentions to return or exchange as soon as you receive your items and we would initiate the process.
If you receive a product that is unsatisfactory for any reason, we would offer a replacement where available, or an exchange for another product, Product replacements are subject to availability. If we no longer have that product in stock, we will offer you an exchange for a similar product or another product of your choice.
If the product being exchanged is of greater value than the product you are requesting (i.e. you are exchanging your item for something cheaper) the difference will be refunded to the buyer as store credit.
If the product being exchanged is of lesser value than the product you are requesting (i.e. you are exchanging your item for something more expensive), then the buyer can opt to pay the difference before items are shipped.
Please feel free to contact us to arrange returns/exchanges or with any questions or concerns
Telephone – (+234) 7033675432
WhatsApp – (+234) 7033675432
Email – Hello@itfactor.com.
Once we have received your package, your returns will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Original shipping charges are non-refundable.
The following items are non-returnable.
- Hair accessories.
- Intimates, bodysuits or swimwear.
- All Jewelry
- Gift cards are not returnable.
- All items sold in clearance
We hope you are satisfied with item you receive; if not, we are more than happy to help with any returns or exchanges.
Our return policy is designed to be as convenient as possible and to ensure that our customers are always happy with their purchases.